Legal Notice Based on the Act on Specified Commercial Transactions
5/10/2026
Seller
kumo.productions, Inc.
Responsible Person
Tomoya Eguchi
Business Address
309, Rei-flat Shinjuku, 4-3-15 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan
Phone Number
Email Address
Support Hours
12:00–21:00 JST (excluding weekends and Japanese public holidays)
Website
Product Price
As displayed on the website and on the Stripe checkout page (consumption tax included)
Additional Fees
None (Internet connection fees and data charges are the responsibility of the user.)
Payment Method
Credit card, and any other methods displayed on the Stripe checkout page
Payment Timing
As shown on the Stripe checkout page
Delivery Timing
Immediate.
The product becomes available immediately after payment is completed. Delivery may be delayed by approximately 15 minutes due to system conditions.
Return / Exchange / Refund Policy
Defective or Non-Conforming Products
Please contact support@seqlens.app. We will issue a replacement license or a refund.
Customer-Convenience Returns
A free evaluation is provided before purchase; please evaluate the software thoroughly before buying. We do not accept returns, exchanges, or refunds for reasons of customer convenience.