Privacy Policy

5/26/2025

Introduction

“SeqLens” (hereinafter referred to as “the Software”) is developed and operated by Cumuloworks, Inc. (hereinafter referred to as “the Company” or “we”). We are committed to respecting user privacy and handling personal information appropriately and securely.

This privacy policy (“Policy”) describes the types of information we collect, the purposes for which it is used, and how it is managed through the Software and our official website (https://seqlens.app, hereinafter “the Website”). By using the Software or the Website, you agree to the terms of this Policy.

About Translations

While the Software and Website are available in multiple languages, the original and legally binding version of this Policy is the Japanese version. Other language versions are provided for reference only. In case of any discrepancies, the Japanese version shall prevail.

Information Collected and Purpose of Use

We collect and use information for the following purposes:

Inquiry Handling

  • Information Collected: Name, email address, inquiry content
  • Purpose: Responding to inquiries, providing user support, and analyzing data to improve our services

Analytics and Crash Reporting

We use third-party tools to collect non-identifiable statistical information.

Vercel Analytics

  • Information Collected: Page view history, referrer URLs, browser/OS information, access regions (with anonymized IP addresses)
  • Purpose: Improving the Website and optimizing the user experience

Please refer to Vercel’s privacy policy for more details.

Plausible

  • Information Collected: Page view history, referrer URLs, browser/OS information, access regions (with anonymized IP addresses)
  • Purpose: Improving the Website and optimizing the user experience

Please refer to Plausible’s privacy policy for more details.

Sentry

  • Information Collected: Technical data upon application errors (e.g., stack traces, browser and OS information)
  • Purpose: Identifying and fixing bugs, improving application stability

Please refer to Sentry’s privacy policy for more details.

User Authentication and Session Management

Certain features may require signin via OAuth (e.g., Google) or password authentication. In such cases, session data is used for the following purposes:

  • Purpose: Maintaining signin status and providing features restricted to authenticated users
  • Session data is encrypted and stored/transmitted securely.

Use of Cookies

We use cookies only for the following limited purposes:

  • Managing sessions and signin status
  • We do not use cookies to collect personally identifiable information or for advertising purposes.

Handling of Payment Information

Paid services in the Software and on the Website are handled through an external payment provider, Stripe Inc.

Credit card numbers, expiration dates, security codes, and similar payment information are entered directly into Stripe’s payment page and transmitted to Stripe without passing through our servers.

We may collect minimal transaction metadata from Stripe, such as payment status, transaction ID, purchased plan, and customer ID (not considered personal information).

Please refer to Stripe’s privacy policy for more details.

Storage and Protection of Personal Information

We handle collected information with appropriate safeguards, in accordance with the Act on the Protection of Personal Information and relevant guidelines in Japan.

  • Reasonable technical and organizational measures to prevent unauthorized access, leakage, loss, destruction, or tampering
  • Access control and internal audits

Use by Minors

In principle, the Software and Website are not intended for use by minors under the age of 18 without the consent of a parent or legal guardian. If you are under 18, please obtain consent before using the services.

Rights of Users

Users have the following rights regarding their personal information held by the Company:

  • Request for disclosure
  • Request for correction, addition, or deletion
  • Request to suspend use or sharing
  • Withdrawal of consent

If you wish to exercise any of these rights, please contact us via the Contact Information section below.

Changes to this Privacy Policy

We may revise this Policy from time to time in response to legal changes or service updates. If there is a change to the purpose of use, we will obtain prior consent or ensure the change is reasonably related to the original purpose.

Significant changes will be announced on the Website. We recommend reviewing this Policy periodically.

Contact Information

For inquiries regarding disclosure, correction, deletion, or suspension of use of personal information, or any privacy-related concerns, please contact us at:

Business Name: Cumuloworks, Inc.

Email Address: support@seqlens.app